ITIL Foundation Certification Training

ITIL® Foundation Certification Training

An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.

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Itil Foundation UpComing Batches

Nov-17 - Dec-29

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Timings: 07:00 AM To 10:00 AM (IST)

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Nov-23 - Jan-04

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Dec-14 - Jan-25

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Be future ready. Start learning
Structure your learning and get a certificate to prove it.
Start Learning

Course Curriculum

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ITIL® Foundation Certification Training

SELF PACED

OL Tech Edu's An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
An Online ITIL® Course Designed
Learning Objectives - In this module, you will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Why ITIL® is the Best Practice, Processes, Functions.
  • Definition of IT Service Management.
  • What is Service and How it brings value to Customers?
  • Different Type of Customers and Service Providers.
  • Different Stakeholders.
Learning Objectives - In this module, 'the end in mind' is visualized and provides direction to subsequent lifecycle stages to carry out the guidelines and procedures in delivering the IT services. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Governance, Risks, Budget, Strategic Assets, Utility & Warranty.
  • Characteristics of Value, are some of the key concepts that is Discussed Apart from the Purpose.
  • Objectives, Scope of the Following Processes viz.
  • Service Portfolio Management.
  • Financial Management.
  • Business Relationship Management.
Learning Objectives - In this module, you will get into meticulous details and plans to deliver the service as required by the strategy. A significant document called the Service Design Package (SDP) is prepared in this phase which is then passed onto Service Transition for execution. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Four Ps of Service Design.
  • Service Design Package.
  • Five Aspects of Service Design are Covered in this Phase.
  • Planning for Availability, Capacity, Continuity, Security, Managing Suppliers and Agreements.
  • Design to Measure IT Services are Covered in the Relevant Processes.
Learning Objectives - In this module, you be guided on managing changes in a controlled manner; build, test & deploy the change into production, control IT assets & effectively make use of data, information, knowledge for decision making. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Different Types Of Changes.
  • CAB Meetings.
  • Remediation planning.
  • Configuration Management System.
  • CMDB.
  • DML will be Covered through Change Management.
  • Service Asset Configuration Management.
  • Release & Deployment.
  • Service Knowledge Management Processes.
Learning Objectives - In this module, you will be guided on the day to day management of IT Service Operations. This is where the value is seen by the customers and several processes and function activities are measured with the parameters defined in the Service Level Management. This is also a phase where in improvements keep happening to ensure that the services delivered are effective and efficient. This phase is where Strategy, Design & Transition stages are tested. Stability and day-to-day operations are managed the way business wants. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Supplier Management, Monitoring & Measuring Operational Activities.
  • Different Types of Events.
  • Meaning of Incidents.
  • How are Problem Different from Incidents?
  • Incident Model.
  • Problem Model.
  • Different Types of Events and Its Meaning.
  • Request Fulfilment Model.
  • Different Types of Service Desk.
  • Roles of Technical & Application Management.
Learning Objectives - In this module, you will focus on making changes to suit the changing business needs, continually monitor and measure services against the Service Level Management. Proactively look for bringing improvements to the service delivered cost effectively and efficiently. On completion of this module, you have to take an exercise that would reinforce learning.

Topics :
  • Vision to Measurement.
  • Critical Success Factors.
  • Key Performance Indicators.
  • Deming's Plan, Do, Check & Act.
  • CSI Model & Seven Step Improvement Process.
Learning Objectives - In this module, there will be 2 sets of AXELOS mock exam based on final certification model.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

Course Description

About The Course
What are the career benefits of this ITIL® 4 Certification?ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:
  • IT Executives.
  • IT Architects.
  • Business Operation Managers.
  • IT Audit Managers.
  • IT Planners and Consultants.
  • Database Administrators.
  • ITSM Trainers.
  • Service Delivery Professionals.
  • Quality Analysts.
  • Application Management and Development Teams.
  • IT Managers and Support Managers.
Objectives Of Our Online PySpark Training Course
What skills will you learn?Upon completion of this ITIL® Certification training you will learn:
  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
  • How ITIL principles can help an individual understand and apply IT service management in their organization?
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques?
  • The purposes and key terms of 15 ITIL practices.
  • Industry best practices for deploying IT services.

Course Certification

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Features

Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

Certification

Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

Course FAQ's

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