Agile Service Management

Certified Agile Service Manager®

This two-day accredited course provides a comprehensive introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

80% of Global Fortune 500 organizations are expected to adopt DevOps by 2021 – CA.

ADP, BBC News, ebay, GE, ING, Intuit, PayPal, Splunk, Uber & other MNCs worldwide use DevOps.

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Structure your learning and get a certificate to prove it.
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Certified Agile Service Manager UpComing Batches

Nov-17 - Dec-29

Weekend
SOLD OUT

Timings: 07:00 AM To 10:00 AM (IST)

350.00     Enroll Now

Nov-10 - Dec-22

Weekday
SOLD OUT

Timings: 20:30 PM To 23:30 PM (IST)

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Nov-23 - Jan-04

Weekend
FILLING FAST

Timings: 07:00 AM To 10:00 AM (IST)

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Nov-30 - Jan-11

Weekday
FILLING FAST

Timings: 20:30 PM To 23:30 PM (IST)

350.00     Enroll Now

Dec-07 - Jan-18

Weekend

Timings: 07:00 AM To 10:00 AM (IST)

350.00     Enroll Now

Dec-14 - Jan-25

Weekday

Timings: 20:30 PM To 23:30 PM (IST)

350.00     Enroll Now
Be future ready. Start learning
Structure your learning and get a certificate to prove it.
Start Learning

Course Curriculum

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Certified Agile Service Manager®

SELF PACED

This two-day accredited course provides a comprehensive introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Self Paced
Topics:
  • Course Goals.
  • Course Agenda.
Topics:
  • What is Agile?
  • The Agile Manifesto.
  • Agile Principles.
  • What does it take to “be agile?
  • Exercise: Reviewing Agile Values.
Topics:
  • Scrum.
  • Kanban.
  • LeanITIL/ITSM.
  • DevOps.
  • Continuous Integration.
  • Continuous DeliveryExercise: Leveraging Multiple Frameworks.
Topics:
  • Definition and Value.
  • Two aspects of Agile SMAgile Process Design.
  • Agile Process Improvement The Elements of a Process.
  • Process Design Basics.
  • The 10 Steps of Process Design.
  • An Agile Approach to Process Design.
  • Characteristics of an Agile Process.
  • How Much is just Enough?
Topics:
  • Scrum Basics.
  • Scrum Pillars, Values and Components.
  • Important Terms.
  • Scrum Roles.
  • Product.
  • Scrum Master.
  • TeamScrum Artifacts.
  • Product Backlog.
  • Creating User Stories.
  • Increment.
  • Product Backlog Refinement.
  • Sprint Backlog.
  • Burndown Chart.
Topics:
  • Process Backlog.
  • User Stories and ITSM Processes.
  • Process Increment.
  • Sprint Backlog (Agile SM Context).
  • Burndown Chart (Agile SM Context).
  • Exercise: Writing a Meaningful User Story.
Topics:
  • Timeboxes.
  • Release Planning Meeting.
  • Sprint Planning Meeting.
  • Daily Scrum.
  • Sprint Review.
  • Sprint Retrospective.
  • Definition of Done.
Topics:
  • Process Planning Meeting.
  • Sprint Planning Meeting.
  • Strategic and Process Activity Sprints.
  • The Definition of Done for Process Sprints.
  • Daily Scrum (Agile SM context).
  • Sprint Review (Agile SM context).
  • Sprint Retrospective (Agile SM context).
Topics:
  • Agile Process Improvement Audits.
  • The Process Backlog as a CSI Register.
  • CSI Sprints and Plan‐Do‐Check‐Act.
  • Exercise: Assessing Process Agility.
Topics:
  • Agile Process Improvement Audits.
  • The Process Backlog as a CSI Register.
  • CSI Sprints and Plan‐Do‐Check‐Act.
  • Exercise: Assessing Process Agility.
Topics:
  • Additional Sources of Information.
  • Exam Requirements.
  • Question Weighting and Terminology List.
  • Sample Exam Review.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

Projects

How will I execute the practicals of Kubernetes certification course?

All the Case Studies and Demos will run on Ubuntu 17.10 VMs. The pre-built VMs and their Installation Guide will be present on LMS once you enroll for the course.Kubernetes is an open-source tool therefore anybody can use it for their lab exercises.

What are the system requirements for this Kubernetes Certification Training?

Hardware Requirement(s):Memory – Minimum 16 GB RAM, processor – Intel Core i5 CPU @2.00 GHz or above, Storage – 250 GB HDD/SDD or above, Software Requirement(s): Operating System – Windows 7 or above, Ubuntu 14 or above, Latest Version of Oracle Virtual Box Installed, Windows PowerShell 4.0 or above (Install Azure Module), Microsoft Azure SDK for.NET v2.9 (prefer latest)

How will I execute the practicals of Kubernetes certification course?

The system requirements include Minimum 4 GB RAM, i3 processor or above, 20 GB HD.

Course Certification

OL Tech Edu’s Certificate Holders work at top 500s of companies like

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Features

Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

Certification

Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

Course FAQ's

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