Certified Agile Process Owner®

Certified Agile Process Owner®

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle. This 2 Day describes process owner responsibilities and provides the education needed to oversee the design, reengineering, and improvement of IT Service Management (ITSM) processes.

80% of Global Fortune 500 organizations are expected to adopt DevOps by 2021 – CA.

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Certified Agile Process Owner UpComing Batches

Nov-17 - Dec-29

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Nov-10 - Dec-22

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Nov-23 - Jan-04

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Nov-30 - Jan-11

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Dec-07 - Jan-18

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Dec-14 - Jan-25

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Timings: 20:30 PM To 23:30 PM (IST)

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Be future ready. Start learning
Structure your learning and get a certificate to prove it.
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Course Curriculum

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Certified Agile Process Owner®

SELF PACED

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Self Paced
Topics:
  • Why Processes are Important?
  • Why Agility is Important?
  • Why the Process Owner Role is Important?

Topics:
  • The Elements of a Process.
  • Process Owner Responsibilities.
  • Process Sponsorship.
  • Process Resourcing.
  • Process Design and Improvement.
  • Process Management.
  • Process Awareness.
  • Process Owner Knowledge, Skills and Attributes.
Topics:
  • Related Roles.
  • Process Manager.
  • Global Process Owner.
  • Value Stream Owner.
  • Role of a Service Management Office (SMO).
  • The Characteristics of an Agile Process.
Topics:
  • What is Agile?
  • The Agile Manifesto.
  • Why Agile Projects are Successful?

Topics:
  • Scrum Roles.
  • Scrum Artifacts and Events.
  • Scrum Pillars.
  • Scrum in a Nutshell.
  • Scrum, Kanban or Both.
Topics:
  • Agile Service Management Value.
  • Agile Service Management Roles, Artifacts and Events.
  • Characteristics of an Agile Process.
  • Two Aspects of Agile Service Management.
  • Agile Process Design.
  • Agile Process Improvement.
  • Agile Process Design.

Topics:
  • Creating and Populating a Process Backlog.
  • Personas.
  • User Stories.
  • Themes.
  • Epics.
  • User Story Mapping.
  • Ordering and Maintaining the Process Backlog.
  • Process Design Sprints.
  • The Process Owner and Sprint Events.
Topics:
  • Potentially Releasable Process Increment.
  • Definition of ‘Done.’
  • Release Planning.

Topics:
  • Aligning Processes with Strategic Goals.
  • CSI Sprints and Plan-Do-Check-Act.
  • Sustaining Improvements.
  • Assessing Process Maturity.
  • Implementing Process Improvements.
  • Working with Line Managers.
  • Overcoming Resistance to Change.

Topics:
  • Demonstrating Value.
  • Leading and Lagging Performance Indicators.
  • Critical Success Factors and Key Performance Indicators.
  • Service Level Agreements and Operational Level Agreements.
  • Conducting Measurement Reviews.
  • Communicating Performance.
Topics:
  • Getting Started.
  • Challenges and Critical Success Factors.
  • Additional Sources of Information.
Topics:
  • Exam Requirements, Question Weighting and Terminology List.
  • Sample Exam Review.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

Course Certification

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Features

Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

Certification

Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

Course FAQ's

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