CRM Salsforce Certification Training

CRM SalesForce Certification Training.

OL Tech Edu's Become an expert in CRM Salesforce by mastering concepts of CRM, its business implications and how Cloud computing is changing the way businesses use technology to engage with their customers.

More than 30 % of the 100 vendors new software investments will shift from cloud-first to cloud.

A report by global networking giant Cisco revealed that cloud data traffic to grow 3.7 fold by 2020.

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Crm Salesforce UpComing Batches

Dec-21 - Feb-01

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Timings: 07:00 AM To 10:00 AM (IST)

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Dec-21 - Feb-01

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Timings: 07:00 AM To 10:00 AM (IST)

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Jan-11 - Feb-22

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Timings: 20:30 PM To 23:30 PM (IST)

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Structure your learning and get a certificate to prove it.
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Course Curriculum

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CRM Salesforce For Beginners

SELF PACED

OL Tech Edu's Become an expert in CRM Salesforce by mastering concepts of CRM, its business implications and how Cloud computing is changing the way businesses use technology to engage with their customers.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Safe Paced
Learning Objectives : In this module, you'll learn the basic overview of CRM, how Cloud Computing is used for CRM and you will also learn about introduction to Salesforce.com. 
Topics :
  • CRM Overview.
  • Cloud Computing.
  • Introduction to Salesforce.com (SFDC).
  • SFDC Modules.
Learning Objectives : In this module, you will learn creation of business objects and its application, you will also learn about Standard Business Objects and Custom Business objects.
Topics : 
  • SFDC Business Objects & their Application.
  • Standard Business Objects.
  • Custom Business Objects.
  • Salesforce Data Model.
  • Salesforce Relationships.
Learning Objectives : In this module, you will learn about Salesforce Data Fields, Security Features in Salesforce and you will also be learning about the Organization Wide Default settings. 
Topics : 
  • Salesforce Data Fields.
  • Salesforce Security Features.
  • Organization Wide Default, Profiles, Roles.
Learning Objectives : In this module you will learn about Mass Transfer, Sharing Rules and Application of Roles. 
Topics : 
  • Records Mass Transfer.
  • Sharing Rules & Application.
  • Application of Roles & Sharing Rules.
  • Profiles & Permission Sets.
Learning Objectives :  In this module, you will learn Profiles, Permission Sets, Page Layout, Record Type and Field Level Security . 
Topics : 
  • Profiles.
  • Permission Sets.
  • Page Layout.
  • Record Type.
  • Field Level Security.
Learning Objectives : In this module, you will learn about how to prepare reports and associated dashboards to enable business performance preview.You will also learn about Marketing Cloud, Sales Cloud and Service Cloud. 
Topics : 
  • Marketing Cloud.
  • Sales Cloud.
  • Products & Price Book.
  • Quote Management.
  • Service Cloud.
  • Activities.
  • Analytics.
  • Reports.
  •  Dashboards.
  • Translation Workbench.
Learning Objectives : This module introduces you to the Amazon Virtual Private Cloud. You will learn to implement networking using public and private subnets with VPC. Also, this module demonstrates how to monitor your services. 
Topics :
  • VPC – Benefits and Components.
  • CIDR Notations.
  • Network Access Control List v/s Security Groups.
  • NAT – Network Address Translation.
  • VPC Peering.
  • AWS CloudWatch.
  • AWS CloudTrail.
  • Trusted Advisor.
Hands-on:
  • Create a Non-default VPC and attach it to an EC2 instance.
  • Access Internet Inside Private Subnet Using NAT Gateway.
  • Connect two instances in different VPCs using VPC peering.
  • Monitor an EC2 instance using CloudWatch.
  • Enable CloudTrail and Store Logs in S3.
  • Explore the Trusted Advisor.
Learning Objectives :  In this module, you will learn about Queue, Assignment Rules, Auto Response, Approval Processes, Workflow, Escalation Rules and Validation Rule. 
Topics : 
  • Queue, Assignment Rules and Auto Response.
  • Approval Processes and Workflow.
  • Escalation Rules.
  • Validation Rule.
Learning Objectives :  In this module you will learn about Chatter, Content management, Data Loader, Deployment using Change Sets, Apex and Visual Force. 
Topics : 
  • Chatter.
  • Content Management.
  • Data Loader.
  • Deployment using Change Sets.
  • Apex & Visual Force.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

Projects

How will I execute the practicals?

Yes, you would be creating Salesforce.com login accounts and will be provided a step by step instructions on how to achieve the CRM concepts on a Salesforce.com system. The course will explain Cloud Computing as a concept and explain the aspects related to SaaS and PaaS.

Which Case-Studies will be part of this course.

Implementing a custom recruitment application on Salesforce.com-Defining a sales process automation for a B2B organization involving in selling high value technology tools and services to other organizations e.g. An IT services organization selling infrastructure and application services.

Course Certification

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Features

Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

Certification

Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

Course FAQ's

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