The ITIL Capability Modules Comprehensively

ITIL® Capability : OSA, PPO, RCV, SOA

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details.

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Itil Capability Osa Ppo Rcv Soa UpComing Batches

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Jan-11 - Feb-22

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Course Curriculum

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ITIL® Capability : OSA, PPO, RCV, SOA

SELF PACED

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Self Paced
Topics:
  • History of ITIL.
  • IT Service Management in the Modern World.
  • About ITIL 4.
  • The Structure and Benefits of the ITIL 4 Framework.
Topics:
  • Value and Value Co-creation.
  • Organisations.
  • Service Providers.
  • Service Consumers and other Stakeholders.
  • Products and Services.
  • Service Relationships.
  • Value: Outcomes, Costs and Risks.
Topics:
  • Organisations and People.
  • Information and Technology.
  • Partners and Suppliers.
  • Value Streams and Processes.
  • External Factors.
Topics:
  • Opportunity, Demand and Value.
  • ITIL Guiding Principles.
  • Governance.
  • Service Value Chain.
  • Continual Improvement.
General Management Practices.

Topics:
  • Continual Improvement.
  • Information Security Management.
  • Relationship Management.
  • Supplier Management.
Topics:
  • Availability Management.
  • Capacity Performance Management.
  • Change Control.
  • Incident Management.
  • IT Asset Management.
  • Monitoring and Event Management.
  • Problem Management.
  • Release Management.
  • Service Configuration Management.
  • Service Continuity Management.
  • Service Desk.
  • Service Level Management.
  • Service Request Management.
Topics:
  • Deployment Management.
Topics:
  • Exam Techniques.
  • Sample Exams.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

Course Certification

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Features

Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

Certification

Certification

Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

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