Digitally-Savvy Customers Expect More.

According to global market intelligence firm worldwide spending on Digital Transformation technologies reached $1.3 trillion in 2017; forecasted to have 50% of growth on year on year basis. Why so much? #DigitalTransformation is fundamentally enabling businesses to get closer to their customers and thereby accelerating achievement of their mission through innovative, digital solutions.

Out of the companies who ignored work culture during digital transformation efforts, only 17% saw improved financial performance. But, 90% of companies that did focus on digital culture saw incredible financial performance. Additionally, 80% of companies that prioritized digital culture sustained breakthrough performance.

Given the scale and imperative of these technology investments – along with the workforce responsible for evaluating and deploying these modernization solutions – leading executives no longer view IT as a ‘cost of doing business.’ Investments in technology – and technology professionals – are now recognized as transformational assets that enable these organizational leaders to reimagine and redefine their business value, while simultaneously improving the customer experience with enhanced data analysis, and data-led change.

There is broad consensus that #DigitalTransformation is much more than simply enhancing your technology platforms. Organizations are developing a digital business strategy that includes modernizing the culture, redefining operating models, innovating product and service strategies and finally, developing and honing modern skills necessary to serve today’s digitally-savvy customers within a highly disruptive, technology-centric marketplace.

Digital Transformation Training Framework.

Where to Start? Explore our training framework for a successful digital transformation.

Use the Digital Transformation Framework to:

  • 1.Identify Opportunities for Growth.
  • 2.Identify Opportunities for Innovation.
  • 3.Select or Create the Right Technology to Deliver Transformation.
  • 4.Understand if and how you can take on your Digital Competitors.
  • 5.Employ the most Effective Marketing Tactics for your Business.
  • 6.Identify new Sales Opportunities.

What is Digital Transformation ?

Investments in technology – and technology professionals – are now recognized as transformational assets that enable organizational leaders to reimagine and redefine their business value, while simultaneously improving the customer experience with enhanced data analysis, and data-led change.

Digital Transformation

Agility as a Key Enabler in Your Digital Transformation

Data Behind The Data

Data Behind The Data

Why Your Digital Transformation Needs A Digital Business Strategy?

The purpose of a Digital Business Strategy is not to simply define the application of emerging technologies. Conversely, its purpose is to architect a revolutionary, data-driven design for improving the customer experience and mitigating disruptive threats to the enterprise. Aside from Amazon, Google, Uber and other known digital leaders, traditional companies are also successfully executing digital business strategies to reinvent themselves to remain relevant in this evolving digital economy.

5 Major Phases for Fostering a Digital Culture.

Culture is the undercurrent of an organization. It provides the freedom to high-performing employees to make decisions confidently that help advance organizational strategy. Modernizing an organization’s culture to a #DigitalCulture is creating profound results in how organizations develop agility, attract talent, increase employee engagement, and deliver improved user experiences; faster. A #DigitalCulture will complement, augment, or reinvent an existing culture by accentuating focus on customer experience, digitized operating models, and an optimized workforce.

Implement a Digital Business Strategy.

Implement a Digital Business Strategy

Engage The Entire Organization

Engage the Entire Organization

Target Specific Improvements Technology Upgrades

Target Specific Improvements & Technology Upgrades

Proactively Address Resistance

Proactively Address Resistance

Implement A Learning Culture

Implement a Learning Culture

Implement a Digital Business Strategy

Similar to other strategic plans, the key to a Digital Business Strategy is to empower your employees and the marketplace with a clear and thorough plan for delivering quantifiable business results – expanded value creation, improved customer experience, and a workplace that attracts key talent. Minimally, the Digital Business Strategy must include details about organizational leadership, capabilities and expectations of the workforce, redefining customer engagement, tools and technology modernization, and a formal communication and change management framework. This crucial phase will help establish the vision for change.

8 Key Areas of Technology-Enabled Digital Transformation

#DigitalTransformation. is a business initiative that seeks to enhance end-user experiences with modern technologies, tools and operating models. Most organizations are adopting several technology strategies, depending upon the desired business outcome, or expected customer experience. OL Tech Edu has identified some of the typical technologies, and its purpose, associated with #DigitalTransformation efforts.

Web Technologies.

Basic tools used to conduct web development and improve user interface.

Artificial Intelligence.

Computer systems that perform tasks that normally require human intervention, such as audio or visual recognition, decision-making and language translation.

Machine Learning.

Machine learning is an element of artificial intelligence that employs statistical techniques that allows computers to dynamically learn from data, without the requirement of programming.


Computer programs that simulate conversations with customers over the Internet, or via phone conversations.

Internet of Things.

Networked devices embedded within common consumer products – cars, electronics and home appliances – that send and receive data via sensors.

Cloud (SaaS) Migration.

A common strategy to consolidate hardware expenses, improve operational performance and streamline administration, while delivering improved functionality and user experience.

Big Data & Analytics.

Resulting from a desire to overhaul and improve data analysis from existing business intelligence, CRM, social media channels, and other customer data sources.

Cyber Security & Blockchain.

Building and maintaining customer confidence is critical in a #DigitalTransformation. Implementing a modern security architecture, and the use of capabilities such as blockchain enable improved information-sharing within modern businesses.

Directly Involved in a #DigitalTransformation to Revolutionize the #CustomerExperience?

Contact OL Tech Edu – a global leader in supporting organizations to gain the right skills, for the right people for any phase of #DigitalTransformation initiative. We’ll get you in touch with our team of expert Digital consultants who are qualified to listen, learn and support your workforce development needs as a critical component of your transformation initiative.

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