Global Research And Development

ITIL® 4 Foundation

ITIL 4 is the result of a great amount of global research and development work across the IT and service management industries. It has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.

80% of Global Fortune 500 organizations are expected to adopt DevOps by 2021 – CA.

ADP, BBC News, ebay, GE, ING, Intuit, PayPal, Splunk, Uber & other MNCs worldwide use DevOps.

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Itil4 Foundation UpComing Batches

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Jan-11 - Feb-22

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Course Curriculum

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ITIL® 4 Foundation

SELF PACED

ITIL 4 is the result of a great amount of global research and development work across the IT and service management industries. It has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Self Paced
Topics:
  • History of ITIL.
  • IT Service Management in the Modern World.
  • About ITIL 4.
  • The Structure and Benefits of the ITIL 4 Framework.
Topics:
  • Value and Value co-creation.
  • Organisations, Service Providers, Service Consumers and Other Stakeholders.
  • Products and Services.
  • Service Relationships.
  • Value: Outcomes, Costs and Risks.
Topics:
  • Organisations and People.
  • Information and Technology.
  • Partners and Suppliers.
  • Value Streams and Processes.
  • External Factors.
Topics:
  • Opportunity, Demand and Value.
  • ITIL Guiding Principles.
  • Governance.
  • Service Value Chain.
  • Continual Improvement.
General Management Practices.

Topics:
  • Continual Improvement.
  • Information Security Management.
  • Relationship Management.
  • Supplier Management.
Topics:
  • Availability Management.
  • Capacity Performance Management.
  • Change Control.
  • Incident Management.
  • IT Asset Management.
  • Monitoring and Event Management.
  • Problem Management.
  • Release Management.
  • Service Configuration Management.
  • Service Continuity Management.
  • Service Desk.
  • Service Level Management.
  • Service Request Management.
Topics:
  • Deployment Management.
Topics:
  • Exam Techniques.
  • Sample Exams.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

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Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

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24 x 7 Expert Support

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Certification

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